Green Approach Travel — General Terms & Conditions

Effective date: 9 January 2026
Company (legal name): Greenapproach Unipessoal Lda (“Green Approach Travel”, “we”, “us”, “our”)
VAT (NIF): PT517544091
Registered address: Caminho do Amparo nº2, 9000-048 Funchal, Madeira, Portugal
Phone: +351 966 498 111
RNAVT: 10968 (Portuguese Travel Agency Register) 
RNAAT: 1029/2019 (Tourist Entertainment Register) 

These Terms apply to services provided in Madeira, including B2B group programmes and guided hiking activities.

If we sign a separate Service Agreement with a business client (tour operator/travel agency/brand/corporate), that agreement prevails over these Terms where there is any conflict.

1) Definitions

• Client: the contracting party (typically a tour operator, travel agency, or corporate organiser).

• Participant/Traveller: any individual joining a programme or activity.

• Services: ground handling, logistics, reservations, coordination, and/or guided activities (including hiking).

• Suppliers: third-party providers (accommodation, transport, venues, activity operators, etc.).

• Booking Confirmation: our written confirmation describing services, dates, inclusions, timing, and commercial terms.

2) Our role (DMC + suppliers)

We design and deliver Madeira programmes and may coordinate and contract independent suppliers. Suppliers are responsible for their own operations and may have their own terms, safety rules, and cancellation policies.

3) Quotes, booking confirmation and contract documents

• Quotes are subject to availability and valid for the period stated in the quote (or 7 days if not stated).

• A booking is confirmed only when we issue a written Booking Confirmation and (where applicable) receive the agreed payment.

• The contract consists of: (i) the Booking Confirmation, (ii) any signed Service Agreement, and (iii) these Terms.

4) Prices and inclusions

• Prices include only what is explicitly listed as included in the Booking Confirmation.

• Unless stated otherwise, prices exclude personal expenses, optional extras, and gratuities.

• Any local taxes/fees charged by third parties (where applicable) will be handled as stated in the Booking Confirmation.

If supplier costs change due to factors outside our control (e.g., regulatory fees, fuel/transport costs, taxes), we may adjust pricing and will notify the Client as soon as reasonably possible.

5) Payments (simple default)

Unless the Booking Confirmation states otherwise:

• Deposit: 30% due on confirmation

• Balance: due 30 days before service start date
  Late payments may result in supplier services being released/cancelled and/or suspension of our services.

6) Participant lists and operational information (B2B)

For B2B programmes, the Client must provide accurate operational information (e.g., passenger lists, rooming lists, dietary/access needs, pickup points/timings) by deadlines stated in the Booking Confirmation. Late changes may incur supplier fees and may not be possible.

7) Changes requested by the Client

All changes must be requested in writing and are subject to supplier acceptance. Any supplier amendment fees, price differences, or additional logistics costs will be charged to the Client.

8) Operational changes (weather, safety, logistics)

Madeira programmes can be affected by weather, trail conditions, road closures, authority instructions, and safety considerations. We may adjust timings, routes, order of services, guides, vehicles, or suppliers when reasonably necessary. Where feasible, we will offer a comparable alternative.

9) Cancellations (simple defaults)

Cancellation terms may vary depending on supplier rules; the Booking Confirmation will state the applicable terms. If it does not, these defaults apply:

A) Multi-service programmes (groups / B2B)

• >30 days before start: loss of deposit and/or documented non-refundable supplier costs

• 30–15 days: up to 50% of total programme cost

• 14–7 days: up to 75%

• ≤6 days / no-show: up to 100%

B) Day services / guided hikes

• >48 hours: refund or reschedule (minus documented non-refundable costs)

• 48–24 hours: up to 50%

• <24 hours / no-show: up to 100%

Where refunds are due, they are processed after deducting non-refundable costs already committed to suppliers.

10) Guided hiking participation rules (safety)

Participants must:

• choose an activity suitable for their fitness and disclose relevant limitations when requested;

• wear appropriate footwear/clothing and bring essentials (water, layers, sun/rain protection);

• follow the guide’s instructions at all times.

For safety, we may refuse participation or stop an activity if equipment, fitness, behaviour, weather, or conditions create risk. Routes may be changed, shortened, or substituted.

(Portuguese authorities also expect tourist entertainment operators to inform clients about activity characteristics, difficulty/risk, and required equipment before contracting.) 

11) Insurance

We maintain the insurance required for the activities covered by our registrations. We strongly recommend that participants also have appropriate travel insurance, including medical and activity coverage.

12) Liability (within the law)

• We will provide services with reasonable care and skill.

• We are not liable for delays, changes, or losses caused by events beyond our reasonable control (e.g., severe weather, natural hazards, trail/road closures, strikes, government actions, supplier failures, or participant misconduct).

• To the maximum extent permitted by law, our total liability is limited to the amount paid to us for the affected services, except where mandatory legal rules require otherwise.

Nothing in these Terms limits liability that cannot be limited under applicable law.

13) Complaints

Operational issues should be reported as soon as they occur so we can try to resolve them during service delivery.

Electronic Complaints Book (Portugal): As a travel agency (RNAVT) and tourist entertainment operator (RNAAT), the electronic complaints book is mandatory, and businesses must prominently display access to the platform on their websites. 

14) Consumer ADR information (only if the contracting party is a consumer)

Where the contracting party is a consumer, Portuguese law provides consumer Alternative Dispute Resolution (ADR) information duties for suppliers. 
Consumers may consult the official list of ADR entities published by the Portuguese Directorate-General for Consumers. 

(For purely B2B contracts, this consumer ADR section generally does not apply.)

15) Privacy and data protection

We process personal data needed for booking and operations according to our Privacy Policy. B2B Clients confirm they have a lawful basis to share participant data with us for trip operations.

16) Governing law and jurisdiction

Unless otherwise agreed in writing, these Terms are governed by Portuguese law and disputes are subject to the courts of Funchal, Madeira, without prejudice to any mandatory rules that may apply in genuine B2C situations.